Terms of Service | Pawsilio

These terms are an agreement between your business (“you”) and Savo Group LLC, Washington, USA (“we” or “us”), which operates Pawsilio. They cover the Pawsilio web app, the phone app and this website. By creating an account or using Pawsilio, you agree to these terms. If you do not agree, please do not use Pawsilio.

If you accept these terms for a business, you promise that you are at least 18 years old and allowed to agree for that business.

1. What Pawsilio is

Pawsilio is software for dog walking and pet sitting businesses. It helps you run your schedule, keep client and pet records, write visit report cards, give clients a portal, and manage your team.

Pawsilio is in early access. We choose which businesses can use it for now. Features may change as we improve it.

2. Accounts

Give us true and current information when you set up your account.
You decide who in your business can use Pawsilio and what each person can see, such as office staff, walkers and clients. You are responsible for what the people you invite do in your account.
Keep sign-in details safe. Do not share one person’s sign-in with someone else.
Tell us right away at hello@pawsilio.com if you think someone got into your account without permission.

3. Your data

You own your data. Everything your business puts into Pawsilio stays yours. This includes your clients, pets, homes, visits, report cards, messages and staff records. We call this “your data.”

You give us permission to store, copy, process and show your data only as needed to run Pawsilio for you, keep it safe, fix problems and help you when you ask. We do not sell your data and we do not use it for ads. Our Privacy Policy explains how we handle personal information. For your data, you are the controller and we are the processor.

You are responsible for having the right to put your data into Pawsilio. That includes getting any permission you need from your clients and staff, for example to keep their home access details or to record a walk’s route on a walker’s phone during a visit.

You can ask us for a copy of your data at any time.

4. Texting your clients

If you use the Inbox to text clients, you are responsible for having each person’s consent before you text them. You must also follow the laws and phone carrier rules for business texting. For example:

Only text people who agreed to get texts from your business.
Stop texting anyone who replies STOP or asks you to stop.
Do not send spam, marketing blasts to people who did not agree, or anything misleading.

We may pause texting for your account if a phone carrier or the law requires it, or if your texts break these rules. You agree to cover the costs of any claim that comes from texts you send.

5. Acceptable use

Do not use Pawsilio to:

Break any law, or help someone else break one.
Harass, threaten or harm anyone, or track a person’s location outside of a visit.
Store information you have no right to have.
Send spam or harmful files.
Try to get into accounts, data or systems that are not yours.
Copy, take apart or reverse engineer the software, or scrape it with automated tools.
Overload Pawsilio or get in the way of other customers using it.
Resell or rent Pawsilio to others without our written permission.

6. Fees

We have not started billing for Pawsilio. Before billing starts, we will publish our paid plans and prices and tell you. You can then choose whether to keep using Pawsilio. We will not charge you without your agreement.

When paid plans start, you will be responsible for any taxes on what you pay, other than taxes on our own income.

7. Availability and changes

We work hard to keep Pawsilio running, but we cannot promise it will always be available or free of errors. Sometimes we need to stop it for a short time to make updates or fixes. Phone networks, internet service and other companies’ services can also cause problems we do not control.

We may add, change or remove features. If a change takes away something important that you use, we will try to tell you ahead of time.

Pawsilio is a tool to help you run your business. You are still responsible for the care of the pets and homes you look after, for checking your schedule, for your staff, and for checking timesheets before you pay anyone.

8. Other companies’ services

Some parts of Pawsilio rely on other companies, such as Sign in with Google, Sign in with Apple, maps and phone carriers. Their own terms may also apply when you use those parts.

9. Our software

We own Pawsilio, its software, its design and the Pawsilio name and logo. While these terms are in place, we give you a limited right to use Pawsilio for your business. This right cannot be transferred. If you send us ideas or feedback, we may use them without owing you anything.

10. No warranties

Pawsilio is provided “as is” and “as available.” To the extent the law allows, we make no promises beyond those written in these terms. That includes any implied promise that Pawsilio will fit a particular purpose or will work without errors.

11. Limits on our liability

To the extent the law allows:

We are not responsible for indirect or follow-on losses, such as lost profits, lost revenue, lost business or lost data, even if we knew they could happen.
Our total responsibility for any claim about Pawsilio is limited to the greater of the amount you paid us for Pawsilio in the 12 months before the claim, or 100 US dollars.

Some places do not allow these limits, so they may not all apply to you.

12. Your responsibility to us

You agree to defend us and cover our costs if someone makes a claim against us because of your data, the texts you send, your services to your clients, or your breaking these terms.

13. Ending your use of Pawsilio

You can stop using Pawsilio and ask us to close your account at any time.
We may pause or close your account if you break these terms, if we must by law, or if your account puts other people’s safety or data at risk. When we can, we will tell you first and give you a chance to fix the problem.
We may stop offering Pawsilio. If we do, we will give you at least 30 days’ notice.
After an account closes, you can ask for a copy of your data for 30 days. After that, we delete your data as our Privacy Policy explains.

Parts of these terms that by their nature should last after your account closes, such as sections 3, 9, 10, 11, 12 and 14, will last.

14. Governing law

These terms are governed by the laws of the State of Washington, USA, without regard to its conflict of law rules. Any dispute about these terms or Pawsilio will be handled in the state or federal courts located in Washington, and you and we agree to those courts.

15. Changes to these terms

We may update these terms. We will change the date at the top, and if a change is important, we will tell you by email or in the app before it takes effect. If you keep using Pawsilio after the change takes effect, you accept the new terms.

16. Other things

These terms and our Privacy Policy are the whole agreement between you and us about Pawsilio.
If one part of these terms cannot be enforced, the rest still applies.
If we do not enforce a part of these terms right away, we can still enforce it later.
You may not transfer these terms to someone else without our written permission. We may transfer them if Pawsilio is sold or merged.
We may send you notices by email to the address on your account.

17. Contact us

Email hello@pawsilio.com with any question about these terms. Pawsilio is operated by Savo Group LLC, Washington, USA.