Privacy Policy | Pawsilio

This policy explains what information Pawsilio collects, why we collect it, and what we do with it. Pawsilio is operated by Savo Group LLC, Washington, USA. When this policy says “we” or “us,” it means Savo Group LLC.

The short version

Pawsilio is software for pet-care businesses. Each business owns the information it puts into Pawsilio.
We use information only to run Pawsilio, keep it safe, and help our customers.
We do not sell personal information. We do not use it for ads.
If you sign in with Google, we receive only your name, email address and profile picture, and we use them only to sign you in.
A walker’s location is recorded only while a walk is going on and the app is open.
This website, pawsilio.com, uses no cookies and no analytics.

Who this policy is for

This policy covers everyone whose information is in Pawsilio:

Business customers: owners and office staff of pet-care businesses that use Pawsilio.
Walkers and other staff who sign in to a business’s Pawsilio account.
Pet owners who are clients of a business, whether or not they use the client portal.
People who apply for a job through a business’s apply page.
Visitors to this website.

Two kinds of information

Account information. This is information we need to give you an account and run the service, like your name, email address and when you sign in. We decide how this information is used, and this policy explains it.

Business data. This is everything a business puts into Pawsilio about its own clients, pets, homes, visits and staff. The business decides what goes in and how it is used. For business data, the business is the controller and Pawsilio is the processor. That means we handle it only for the business and only to run Pawsilio for them.

If you are a client, walker or job applicant of a business that uses Pawsilio, that business is in charge of your information. Please contact the business first with questions or requests. We will help the business answer you.

Information about your account

When someone has a Pawsilio account, we keep:

Name, email address and phone number.
The business you belong to and your role, such as owner, office, walker or client.
Sign-in details, such as when you signed in and the sign-in method you used.
Basic technical details, such as your IP address, device type, browser and app version. We use these to keep accounts safe and to fix problems.

You can sign in with a code sent by email or text, with a password, or with Google or Apple. If you use a password, our sign-in provider stores it in a protected form, and we never see it.

Sign in with Google and Sign in with Apple

Google. If you choose Sign in with Google, Google sends us your name, youremail address and your profile picture. We use this information only to sign you in to Pawsilio. We do not ask for access to your Gmail, contacts, calendar, files or any other Google data. We never sell information we receive from Google, and we never use it for ads.

Apple. If you choose Sign in with Apple, Apple sends us your name (if you choose to share it) and your email address. Apple may let you hide your real email address. In that case we receive a private relay address from Apple instead. We use this information only to sign you in. We never sell it, and we never use it for ads.

We never receive your Google or Apple password.

Information businesses keep in Pawsilio

A business can use Pawsilio to keep:

Clients: names, addresses, phone numbers, email addresses and notes.
Pets: names, breeds, ages, care notes and other details the business adds.
Homes: home notes, door codes, alarm codes, wifi details and which keys the business holds.
Visits: the schedule, who did each visit, when it started and ended, notes, checklists and report cards.
Plans and packages: regular visit plans and visits a client paid for ahead.
Requests: what clients ask for in the client portal, such as a new visit or a change.
Staff: names, contact details, usual hours, availability, time off, shifts, hours worked and miles.
Tasks: to-dos the business gives its staff.

Door codes and home access

Door codes, alarm codes and other home access details stay hidden in Pawsilio until someone with access presses Show. Each time someone shows them, Pawsilio writes down who looked and when. The business can see this record. Clients can also see and update their own door codes in the client portal, and those looks are written down too.

Location during visits

The Pawsilio phone app asks to use your location only while the app is open. It never asks for location in the background, and it does not collect location when the app is closed.

During a walk: when a walker starts a walk in the app, the app records the route of that walk while it is going on. The route is saved with that visit, and the business can see it.
On the map: the app also uses the phone’s location to show the walker where they are on the map. When no walk is being recorded, that position stays on the phone.

A walker can turn off location for Pawsilio in their phone’s settings at any time. The app still works, but the walk’s route will not be recorded. The website version of Pawsilio does not use location.

Text messages, calls and team chat

A business can use Pawsilio’s Inbox to text with its clients. When it does, Pawsilio shows and sends those texts, and shows records of calls with the business’s phone number. This includes phone numbers, names, the words in each text, the time it was sent and whether it was delivered, and call details such as the time and how long the call lasted. These texts and call records are stored by our texting provider.

Team chat lets a business’s staff message each other. Team chat messages are stored by the same provider and are only shown to people in that business’s team.

Texts and call records are business data. The business is responsible for having its clients’ permission to text them, as our Terms of Service explain.

People who apply for a job

A business can turn on a public apply page. If you apply, the business receives your answers to its questions and your contact details. Only that business can see your application.

Visitors to this website

This website, pawsilio.com, does not use cookies, analytics or ad trackers. It does not load anything from other companies. Like any website, our hosting provider may keep basic server logs, such as IP address, browser type and the page asked for, to keep the site running and safe. If you email us, we keep your email so we can reply.

How we use information

To run Pawsilio and show each person what they have access to.
To sign people in and keep accounts safe.
To send messages a business or person asks for, such as sign-in codes and texts from the Inbox.
To find and fix errors and keep the app fast.
To answer questions and help our customers when they ask.
To tell business customers about changes to Pawsilio or to this policy.
To follow the law and protect the rights and safety of people and pets.

What we never do

We never sell personal information.
We never use business data, or information from Google or Apple, for ads.
We never contact a business’s clients for our own purposes.

Who we share information with

We use other companies to help run Pawsilio. They are called subprocessors. They may handle personal information only to do their job for us. We use these kinds of subprocessors:

Hosting: serves this website and the Pawsilio web app.
Database: stores the information in Pawsilio and runs the app’s back end.
Sign-in: manages accounts, sign-in codes, passwords, and Sign in with Google and Apple.
Email: sends emails such as sign-in codes and account messages.
Texting: sends and stores texts, call records and team chat.
Maps: draws the maps in the app. Your device asks the map service for map pictures of the area on screen.
Error reporting: collects crash and error reports from the phone app, such as the device type and what went wrong.

You can email us for the current list of subprocessors by name.

We may also share information:

Inside a business’s own account, with the people the business gives access to.
When the law requires it, such as a valid court order.
To protect people, pets or property from harm, or to stop fraud or abuse.
If Savo Group LLC or Pawsilio is sold or merged. The new owner would have to protect the information as this policy says, and we would tell business customers first.

How long we keep information

We keep account information while the account is open.
We keep business data while the business’s account is open. The business can change or delete most of it at any time.
When a business closes its account, we delete its business data within 90 days, unless the law requires us to keep it longer. Copies in backups are deleted as those backups expire.
We keep emails sent to us as long as we need them to help you, and then delete them.

Your choices and requests

You can ask us to:

Show you the personal information we have about you.
Fix information that is wrong.
Delete your information.
Give you a copy of your information.

To make a request, email hello@pawsilio.com. We will answer within 30 days. We may need to check who you are first. If the information is business data, such as a client’s record kept by a pet-care business, we will pass your request to that business and help them answer it. We will honor these requests no matter where you live.

A business can ask us at any time to delete its account and all of its business data.

Children

Pawsilio is made for businesses and their staff and clients. It is not for children under 13, and we do not knowingly collect personal information from children under 13. If you think a child under 13 gave us information, email us and we will delete it.

How we protect information

The website and the app use encrypted connections (HTTPS). People only see what their role allows. For example, a client sees only their own household. Door codes stay hidden until someone presses Show, and each look is written down. We limit who on our side can reach business data.

No system is perfectly safe. If we learn that someone got into personal information without permission, we will tell the affected businesses and people as the law requires.

Where information is stored

Pawsilio is run from the United States. Our subprocessors may store and handle information in the United States and in other countries.

Changes to this policy

If we change this policy, we will update the date at the top. If a change is important, we will tell business customers by email or in the app before it takes effect.

Contact us

Email hello@pawsilio.com with any question about privacy or this policy. Pawsilio is operated by Savo Group LLC, Washington, USA.